Business Class on Air New Zealand is Luxury Defined
Some people say that the most surprise events make for the best stories, and in our case, our experience with Air New Zealand exemplifies exactly that!
We had originally booked a flight from Lisbon to Zürich connecting to LA which ultimately fell through when our Lisbon to Zürich segment flight was late. This change of plans meant that we lost our connection before we even started our journey.Booking and Airport Experience
A United Airlines ticket agent at the Lisbon airport took pity on us and decided to book us on the next available flight to London where we would then fly Air New Zealand from London straight to LA. Needless to say, I was grateful that we were flying Business Class on accumulated points, so I didn’t have to worry about things like last-minute seating arrangements and accommodations for our son with autism.
Boarding and First Impressions
We were able to pre-board first as part of the accommodation for autism and also because we had Business Class seats. Next, they welcomed us on board by the friendly and enthusiastic crew that helped us with luggage and offered us a glass of champagne or cider. We then actually started to notice many of the subtle differences that make Air New Zealand a fabulous company, commencing with the continuous smiling staff and their charming Kiwi accents. As frequent travelers, we have flown in all classes including First, Business, and Economy. It is safe to say that the seat on the Air New Zealand Boeing 777 300 that reclines into a full bed was, and is, the most comfortable we’ve experienced to date.
Amenities and Entertainment
We received two pillows and a hypoallergenic comforter. The Business Class TV screens are large and can be moved and adjusted to your position, and the recharging station is located directly in front of you (we love when you don’t have to bend down and search for it under the seat). Our son with autism couldn’t get enough of the entertainment console!

Sleeping in Comfort and Class
Maybe the reason we felt so pampered on Air New Zealand was the fact that this airline, unlike many others, actually makes your bed when you’re ready to sleep. The cabin staff members come with bed linens and make your bed. When you’re done with the linens, you can press the call button and have them whisked away. Our son with autism had a stomach ache, and the flight attendants couldn’t be nicer. They made him chamomile tea and even offered him an over-the-counter heartburn medication.
Impeccable Customer Service
At this point, I should mention that this is the first airline that didn’t scold me for taking pictures, but instead mentioned how they enjoy working with bloggers.

I love it. You are lucky to fly business class. For those who are planning to visit NZ, this travel company can help you out. Find out more here: New Zealand Vacations
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I would never have thought Air New Zealand offered all of this! What an amazing experience for your son and the whole family.
Even the Trans Tasman service is awesome.